CUSTOMER SERVICE WEBINAR
August 25th | 11:00am PST | $25 (non-members $50)
Don't be just Customer Service Reps, also be a Sales Person!
Customer service is important to your business because it is often the only contact a customer has with you. When they have a question or product issue, they expect your customer service department to resolve their issues. AND LETS NOT FORGET, while your customers are on the phone, it is your customer service duty to up sell, but knowing the right time to do this is key.
During this webinar with Sales Guru, Leslie Groene, she will discuss:
- Effective listening and phone etiquette
- Manage the Relationship Not Just the Project
- What do clients really want in a provider?
- Why clients stop buying from your company
- Statistics about what drives clients away...make sure you are aware of how your service and attitude affects your clients!
- Taking advantage of up selling and cross selling- when does it make sense?
Flyer available to download here.